Farmer Boy: Modernizing Agriculture with BigCommerce for Future Growth

For over 30 years, Farmer Boy has been one of the leading companies in the agricultural industry, offering animal handling and housing, pest control, medications and protective equipment for bovine, swine, equine and poultry farms. Their customers range from large commercial operations and family-owned and operated mid-sized farmers to hobbyists who have a small homestead set up in their backyard.

However, Farmer Boy is not simply a transactional business. The company focuses on building long-term lasting relationships with their customers and within the communities where they operate.

Legacy Platform Limitations Stall Growth and Stifle the Brand

While Farmer Boy had an online presence, it didn’t represent the sheer number of products for sale, nor did it truly convey the value-added services the company provides to their customer base. Most importantly, the website didn’t promote the resources and knowledge that a multi-generational family-run business brings to the community.

Additionally, the platform couldn’t facilitate the kind of complexity typically required for B2B ecommerce. The old process created barriers between B2B customers and the final purchase, such as a consultation with a sales professional and a 2-3 day turnaround for the estimation and quoting process.

BigCommerce’s Flexible Framework Offers Farmer Boy Infinite Possibilities

Thus, Farmer Boy set out to find a solution that would support the advanced functionality and flexibility they needed to grow their business while enabling them to design an ecommerce website that reflects their commitment to their customers. With the help of ecommerce design and development agency Guidance, Farmer Boy was able to redesign and replatform its ecommerce website on BigCommerce. 

BigCommerce’s seamless, out-of-the-box functionality and platform flexibility allows Farmer Boy to take more control of its brand and website. Marketing and product teams can quickly brainstorm and push out new products and promotions as they see fit, without waiting for the middle-man to make the changes.

BundleB2B Enables Multiple Tiers of Buyers and Easy Ordering

Farmer Boy’s new ecommerce site needed to support an online ordering workflow catered to a B2B audience while providing self-service capabilities for buyers with specific roles and permissions.

Using Bundle B2B with the BigCommerce platform, Farmer Boy can easily manage its 2,300+ corporate accounts on the site and allow each company to set up multiple tiers of buyers within its organization with flexible roles and permissions, including company administrators, senior buyers and junior buyers.

For instance, company administrators manage all aspects of the company, addresses, and users, approve shopping lists, make purchases, and view company order history. Junior buyers, on the other hand, are only given permissions to create shopping lists and view company order history. Senior buyers have all the permissions of the junior buyer, in addition to approving shopping lists and making purchases.

Furthermore, sales representatives can log in on behalf of a company, access shopping lists created by buyers in the company, add products to the cart, and complete placement of the order.

BigCommerce’s Extensibility Creates a Connected Customer Experience That Drives Sales

Now, on Farmer Boy’s BigCommerce website, B2B buyers can find and research the products they’re looking for instead of relying on a salesperson. To facilitate this experience, Guidance created a navigation scheme that supports a newly created taxonomy and strongly advocated for an AI-powered search and recommendation solution. 

So once the user has found a product and lands on the product description page (PDP), the newly created PDP serves as a true shopping experience with improved product descriptions and enhanced layout to truly inform the customer’s buying process. This eases the demand on sales and customer support teams, freeing them up for more strategic work.

Farmer Boy also has unprecedented access to B2C and B2B customers through Re:Amaze’s on-site chat solution, leading to helpful insights about customer behavior and increased sales opportunities. According to Marquette, “being able to chat with customers has opened up to more inquiries and sales, and we’re having conversations we weren’t able to have before.”

Additionally, B2B Ninja’s seamless integration with the BigCommerce platform allows B2B buyers to accurately estimate the cost of products based on their unique negotiated pricing, while sharing pricing and availability with the B2C audience. “Being able to fully transact and produce an automated quote based on pricing negotiated between the merchant and retailer completely changed the way Farmer Boy transacts with customers,” said Korn.

Farmer Boy Removes Barriers and Positions Itself for Incredible Growth 

Overall, the move to BigCommerce has given Farmer Boy the flexibility to transact entirely online and has removed a barrier to entry into the online agricultural market. Since launching with BigCommerce, the brand has reported growth in sales, average order value (AOV), customer reach and more. 

Farmer Boy opted to lean into its vision of the future and its desire to compete with significantly larger companies by expanding online. Competing with bigger retailers in the space, Farmer Boy is now equipped to scale its business from a firm foundation and pursue growth on its own terms.