Mastering Difficult Conversations & Conflict Resolution | Leadership Skills

Overview

Introduction to Having Difficult Conversations and Managing Conflict Course Overview

Difficult conversations and managing conflict are crucial components of healthy relationships and effective communication. They provide opportunities to address and resolve issues and prevent larger problems from developing. As a leader, knowing the most effective way to manage conflict and have those difficult conversations is a key skill and can have a positive impact on business outcomes. This course focuses on recognizing when a difficult conversation is necessary and equipping leaders with tools and strategies to have a successful conversation. It will also provide approaches to conflict resolution resulting in strong and sustainable outcomes. By understanding the key elements of managing difficult conversations, leaders will be better equipped to handle challenging situations and maintain positive working relationships.

Who Should Take This Course?

This Having a Difficult Conversation and Managing Conflict course is perfect for investment professionals, management consultants, and financial analysts, as well as investor relations teams and senior managers at both private and public companies.

Having Difficult Conversations and Managing Conflict Learning Objectives

• Understand and recognize when a difficult conversation is necessary
• Understand best practices, tools, and strategies for having a difficult conversation
• Use effective behaviors that support the delivery of a successful difficult conversation
• Recognize and understand how to address common difficult conversations in the workplace
• Identify appropriate conflict resolution strategies
• Understand how conflict can be productive and can create a more enriched work environment

Prerequisite Skills

Recommended skills to have before taking this course.

• Communication
• Critical thinking

Having Difficult Conversations and Managing Conflict

Led by Helen Wale

Level 1

1h 13min

100% online and self-paced

Field of Study: Specialized Knowledge

NASBA CPE Credits: 1.5

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What You'll Learn

Course Introduction

Understanding Difficult Conversations and Managing Conflict

Preparation and Planning for Difficult Conversations

Effective Behaviors

Common Types of Difficult Conversations

Managing Conflict

Course Summary

Qualified Assessment

What Our Members Say

This course is very enlightening. It's very essential for both managers/leaders as well as employees. This is a management course everyone must take, just like the Professional Ethics course.

Onyedika Nwoji

Manage conflicts at workplace

Conflicts at workplace is well identified and solved..

Lydia Angolo Endjala

Informative course

This course provide knowledge on handling conflict and presented examples that were relevant and helpful in addressing conflict

Rachael Larkins

A Practical Course

This course provides the tools and steps to deal with core issues that might hinder the growth and stability of our company.

Jenna Richardson

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What are the requirements to take the courses?

All of our certification programs are open to students and professionals in various industries and levels of experience. Our curriculum is designed to teach what you need to know from basic fundamentals to advanced practical case studies. To take the courses and complete the exercises, students will only need access to a PC and/or Mac, Microsoft Suite (2016 or newer), and a stable internet connection. Click here to view the Technical Requirements

Can I download the Excel files and financial modeling templates for the course?

Absolutely! All the files and templates needed in a course are available for download. Just look for a module that shows Downloadable Files within the course dashboard. See here for a visual guide on how to do this.

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You will have yearly access to the courses as long as you maintain an active subscription. All the courses are self-paced as well so you can take your time in learning without worrying about any deadlines. Click here to compare our available enrollment options.

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Yes, CFI is accredited by the Better Business Bureau® (BBB) to maintain training standards, the CPA Institutions in Canada, and the National Association of State Boards of Accountancy (NASBA) in the USA. Most of our courses qualify for verified CPE credits for CPA charter holders. Please refer to this page to view all available CPE credits.

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How are the exams conducted?

Students are required to complete an online assessment (Multiple choice questions, Fill-in-the-Blanks, and Excel Questions) at the end of each course. You can take the exams on your own schedule and will need to earn at least 80% to pass the course and earn your certificate of course completion. Please note that course exams can be repeated as many times as you need. Students are also required to complete the FMVA® final exam to earn their certification. How to Take a Qualified Assessment

Can I email the instructor if I have questions?

While the courses are designed mainly for self-study, we are happy to provide email assistance for general or technical support inquiries. The Full Immersion bundles include a premium email support function that allows you to communicate directly with in-house experts regarding course content. This is one of the key features that sets the Full Immersion bundle apart and makes it a worthwhile upgrade over the more affordable self-study bundle. You can compare more features in our bundles here.

Will these courses help me advance my career?

Based on hundreds of reviews from thousands of students we know how CFI courses have helped so many people advance their finance careers. Our courses are designed to be extremely practical and simulate the experience of being trained as a professional financial analyst…the ultimate way to advance your career. For real-world examples and to help delve even deeper into the course concepts, please look into our free career resources library.

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