Cloud CRM: Definition, Benefits & SaaS Explained

Cloud CRM

Cloud CRM, is CRM software where the application and data are all held, or hosted, on the CRM providers’ own servers in a datacentre, and accessed via an internet browser.

Cloud CRM, is also known as cloud-based CRM, Software-as-a-Service (SaaS) CRM, online CRM and Web CRM.

It distinguishes the system from traditional ‘in-house’ applications, which would be installed and run on servers within an organisation.

Cloud has a number of technical and pricing advantages:

Benefits of Cloud

The benefits of cloud-based CRM are multiple, from the cost and ease of use through to team collaboration, integration with other systems and data security.

• You don’t need any local servers to run the CRM system on. So there’s no capital cost, no server software and no maintenance
• Updates, backups, maintenance all done by the Cloud vendor (that’s us!)
• Users can access the system from anywhere via the internet e.g. home, office or smartphone
• By running thousands of customers’ CRM system on our servers, we get great economies of scale which we can pass on to our customers
• By paying monthly or quarterly, you reduce the financial risk and improve your company’s cash flow
• You can cancel at time

You can find out more about CRM with these other articles:

What’s meant by Customer Relationship Management – What is Customer Relationship Management?
Discover what is Sales Force Automation in your CRM – What is Sales Force Automation?

You can find out more about Cloud based CRM in our blog – You don’t need a CRM App.